“Personal information” means any information capable of identifying you.
“We” means Cleethorpes Physiotherapy Clinic.
We collect and process data because we have a legal obligation to do so as part of your treatment with us. The data we collect is relevant and limited to what is necessary.
What information we collect & when
We collect information either directly from you when you contact us whether that is through the website, via email, letter, telephone, in our clinic or in your home environment if we are seeing you on a community visit. We may also collect information indirectly when your information is sent to us via a third party. This could, for example, be your GP, insurance company or solicitor etc.
The details we are likely to collect will be
Your name, date of birth, address, telephone number, email address (for booking confirmation). At your appointment we will ask you for information on your condition/injury, any relevant past medical history and any medication you may be taking. We will also ask for information regarding your lifestyle. We will record this information along with the findings of your physical examination as part of your physiotherapy record.
How we use the information.
Your records maybe in electronic & paper formats and are held securely and in line with national standards.
We use this information:
- To provide a legal record of your care.
- To ensure continuity of care.
- To contact you with regards to your care.
- We may share your information, with your consent, to other professionals involved in your care e.g. your GP, consultant, employer, occupational health department, solicitor etc.
- We may use your information for quality feedback purposes.
- We may use your information for audit purposes.
We will not pass on your information to commercial third parties.
We take all reasonable steps to ensure your details are kept up to date and rectified if necessary. It is your responsibility to inform us if your personal information changes.
How long do we keep your personal information?
We have a legal obligation to retain an adults’ records for a period of 8 years after the conclusion of your treatment. If the records relate to a child or young person, the record must be kept until the persons’ 25th Birthday or 8 years after their death.
How do we protect your information?
You are entitled to have access to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request either by letter or email.
Disclosure of your information
We may ask your consent to share your information with others involved in your care. We may ask your permission to send this via email or letter. Should you choose to hand deliver the information it becomes your responsibility to ensure its security.
All changes will be notified on our website.
Cleethorpes Physiotherapy Clinic
6 Aldrich Road
Cleethorpes, DN35 0DP
Tele: 07850 945703